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Privacy Policy

Privacy Policy

This Privacy Policy explains how FluentWave Institute processes personal data when you visit the website, make a course inquiry, book a consultation, enrol in a class, or take part in our small-group language courses and related online services.

Terms of ServiceContact
Effective Date
As stated in this policy
Scope
All users of our services
Questions?
Contact
01 · Purpose

How We Use Data

We use personal data to respond to inquiries, assess language level, match learners to groups and timetables, confirm course terms, manage enrolment, arrange lessons, support guided practice, prepare progress reviews, process payments, maintain records, secure our systems, and meet legal or accounting obligations. Where online lessons are provided, we also use data to support access to the platform and to resolve technical issues.

Processing is limited to course administration, website operation, and related compliance needs.
02 · Sharing

Service Providers and Partners

We may share personal data with payment processors, hosting and technical support providers, communication tools, and online lesson platforms that help us operate the website and deliver courses. These parties are expected to use the data only for the services they provide and to protect it under appropriate confidentiality and security obligations.

Service providers receive only the information needed to perform their assigned functions.
03 · Legal basis

Legal Disclosures

We may share information with courts, regulators, tax authorities, or other public bodies if disclosure is required by law, a valid request, or a legal process. We may also disclose data to establish, exercise, or defend legal claims where permitted.

We disclose personal data to public authorities only when a lawful basis requires it.

Data We Collect

We may process identification and contact details, course inquiry information, level screening responses, enrolment details, timetable preferences, payment-related records, attendance information, progress summaries, and technical data such as device and browser information. Where online lessons are used, we may also process audio, video, and chat content needed to deliver the session.

The data we collect depends on the inquiry, enrolment, and course services used.

How We Collect Data

We collect data from course inquiries, booking and enrolment forms, direct communications by phone, email, contact form, or online consultation, level screening, lesson participation, and routine website or platform interactions. We may also receive limited information from payment processors and service providers involved in operating the website and online classes.

Most information is provided directly by the learner or generated during course administration.

Types of Cookies

Cookies may include strictly necessary cookies for page functions and security, functional cookies for remembering basic preferences, and limited analytics or performance cookies used to understand site use. We do not rely on cookies to collect sensitive course content, but some cookies may support login, form handling, or online lesson access.

We use only standard cookies needed for site operation, performance, and basic preference handling.

Cookie Controls

You may block or delete cookies through your browser, and you may be able to limit certain tracking functions through device or platform settings. If cookies are disabled, some site features may not work as intended, including form submission support or session continuity.

Cookie choices can be managed through browser settings and, where available, site controls.

Contact Information

Privacy email
[email protected]
Telephone
+1 809-903-4974
Mailing address
Avenida Circunvalación Santiago de los Caballeros, Santiago
Privacy contact
Use the contact details below for questions about this policy or the handling of personal data.
Contact Page
User Rights

Your Rights

Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion in appropriate cases, restriction of certain processing, or objection to processing based on legitimate interests. You may also ask for clarification about how your data is used.

Available rights depend on the nature of the data and the legal basis for processing.
Requests

How to Make a Request

To protect privacy and prevent unauthorized access, we may ask for information needed to confirm your identity before acting on a request. If a request cannot be fully granted, we will explain the reason where the law requires us to do so.

Requests may require verification before we disclose or change personal data.
Data Retention

Data Retention

Inquiry records are kept for a reasonable period after the last contact, enrolment records are retained for the course and any follow-up administration, and payment or accounting records are kept for the period required by law. When data is no longer needed, we delete it or anonymize it where feasible.

We keep data only for as long as needed for the relevant course, recordkeeping, or legal purpose.
Policy Updates

Policy Changes

If we make material changes, we will update the policy text on the website and may provide an additional notice where appropriate. The revised version applies from the date it is posted unless a later effective date is stated.

We review this policy when our practices, services, or legal obligations change.